How we protect your glass while we clean it
Modern window glass and coatings are more delicate than they look. Our cleaning practices follow guidance published by major window manufacturers, so the goal is always a clean window with the glass exactly as it was.
We follow manufacturer guidance, not shortcuts
Crystal Bear follows the care guidance published by major window manufacturers, including PGT and CGI. Those manufacturers warn against metal razors, sharp objects, abrasive pads and similar tools on modern glass — they can scratch coatings and tempered surfaces that weren’t a concern on older glass. We avoid steel wool and metal razors during normal cleaning for exactly that reason.
Safer methods, chosen for what's actually on the glass
- Plastic razors instead of metal, where a razor is genuinely needed
- Magic Erasers and other non-abrasive methods for stuck-on residue
- Goo Gone and similar adhesive removers for stickers and film residue
- Mineral stain remover for hard water and salt spotting
When something can't be safely removed
Paint overspray or construction debris sometimes can't be removed without an abrasive method that risks scratching the glass. When we see that, we explain the situation and the options to you before doing anything — not after. You can choose to leave the debris in place, or authorize the higher-risk removal method by signing a scratch waiver first. The intent throughout is to protect your glass and follow manufacturer-aligned care practices, not to talk you into a risk you didn't agree to.
Glass care questions
Why won’t you use a metal razor on my windows?
Major window manufacturers, including PGT and CGI, warn against metal razors, sharp objects and abrasive pads on modern glass — they can scratch coatings and tempered surfaces that older glass didn’t have. We follow that guidance and avoid steel wool and metal razors during normal cleaning.
What do you use instead?
Plastic razors, Magic Erasers and other non-abrasive methods, Goo Gone and similar adhesive removers, and mineral stain remover for hard water and salt spotting — whichever is appropriate for what’s actually on the glass.
What if paint overspray or construction debris won’t come off safely?
If something can’t be removed without an abrasive method, we explain the options to you first — including the risk of scratching. You can choose to leave the debris, or authorize the higher-risk removal method after signing a scratch waiver. We never attempt it without that conversation first.